Key Responsibilities

• Act as the main coordination point between customers and internal teams (Sales, Planning, Production, Logistics).

• Manage customer orders, confirmations, revisions, and delivery follow-ups.

• Track order status, lead times, and shipment schedules; proactively flag risks or delays.

• Handle customer inquiries related to orders, products, documentation, and deliveries.

• Support export and domestic sales operations with operational follow-up.

• Ensure accurate data entry and updates in ERP systems (SAP Business One or similar).

• Assist in preparing commercial documents (order confirmations, invoices, packing lists, basic export docs).

• Maintain structured communication records and operational checklists.

• Support continuous improvement in customer-facing operational workflows.

Required Qualifications

• Bachelor’s degree (Business Administration, Industrial Engineering, Economics, International Trade, or similar).

• 1–4 years of experience in customer operations, sales support, order management, or operational coordination.

• Strong organizational skills and attention to detail.

• Ability to manage multiple tasks and follow through without constant supervision.

• Comfortable working with ERP systems and Excel-based tracking tools.

• Good written and verbal English (international customer communication is essential).

• Clear, structured communicator who can coordinate across departments.

Nice to Have

• Experience with SAP Business One or similar ERP systems.

• Exposure to export operations or international B2B customers.

• Basic understanding of manufacturing or supply-chain workflows.

What We Offer

• A hands-on, impact-driven role in a growing international manufacturing company.

• Direct exposure to real operational decision-making.

• Opportunity to grow into broader coordination or specialist roles over time.

• Competitive salary package aligned with experience.

• A dynamic, fast-moving work environment focused on execution, not bureaucracy.