Customer Operations Coordinator (1-4 years experience)
Date
Department
Administrative
Location
Istanbul
Job Description
Apesan is one of Europe’s leading manufacturers of automotive floor mat solutions, serving B2B aftermarket customers, OEMs, and growing e-commerce channels. With a strong production base in Türkiye and expanding international operations, we are looking for a Customer Operations Coordinator to strengthen day-to-day customer execution and internal coordination.
This role is not a managerial position. It is a hands-on coordination role focused on execution, follow-up, and operational discipline across sales, production, logistics, and customer communication.
Qualifications We Are Looking For
Key Responsibilities
Act as the main coordination point between customers and internal teams (Sales, Planning, Production, Logistics).
Manage customer orders, confirmations, revisions, and delivery follow-ups.
Track order status, lead times, and shipment schedules; proactively flag risks or delays.
Handle customer inquiries related to orders, products, documentation, and deliveries.
Support export and domestic sales operations with operational follow-up.
Ensure accurate data entry and updates in ERP systems (SAP Business One or similar).
Assist in preparing commercial documents (order confirmations, invoices, packing lists, basic export docs).
Maintain structured communication records and operational checklists.
Support continuous improvement in customer-facing operational workflows.
Required Qualifications
Bachelor’s degree (Business Administration, Industrial Engineering, Economics, International Trade, or similar).
1–4 years of experience in customer operations, sales support, order management, or operational coordination.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks and follow through without constant supervision.
Comfortable working with ERP systems and Excel-based tracking tools.
Good written and verbal English (international customer communication is essential).
Clear, structured communicator who can coordinate across departments.
Nice to Have
Experience with SAP Business One or similar ERP systems.
Exposure to export operations or international B2B customers.
Basic understanding of manufacturing or supply-chain workflows.
What We Offer
A hands-on, impact-driven role in a growing international manufacturing company.
Direct exposure to real operational decision-making.
Opportunity to grow into broader coordination or specialist roles over time.
Competitive salary package aligned with experience.
A dynamic, fast-moving work environment focused on execution, not bureaucracy.
Conditions and Opportunities
Working hours: Monday-Friday, 08:00-17:30 (5 days at office)
Location: İkitelli OSB, Başakşehir / İstanbul (10 mins to subway, no employee bus)
Benefits: Competitive salary + lunch + transport benefit + full SGK + private complimentary health insurance after 3rd month
Contract: 1 year- can be converted into permanent contract upon mutual agreement
Reports to: Managing Partner